- Most orders will be shipped by UPS, Fed EX Ground Service or Common Carrier at a rate to be determined. Please call us regarding your special delivery needs.
- Each Fixture is insured for its full amount.
- Buyer is responsible for the inspection of all merchandise upon arrival.
- Shipping cost is 15% of total purchase price
In case of damage...
- Please take note of any external damage to the carton. Photographs help.
- You must notify Hacienda Lights and Iron within 48 hrs. of receiving your fixture. You should also notify the shipping company within 48 hrs. of receiving merchandise.
- You may be required to file a claim with the shipping company. If you are required to file a claim with the shipping company, you will have to fallow all of the shipping company instructions, and you will receive reimbursement directly from them. In this case you are responsible for paying for a new replacement fixture.
If you light fixture is defective in materials or workmanship we will repair or replace it. No other returns will be accepted.
We accepted Visa, MasterCard, American Express, PayPal and checks as forms of payment.
Terms and conditions...
- Hacienda Lights and Iron makes no warranties, neither expressed nor implied, in the fitness of a fixture in the consumer's particular use.
- Orders are consider place when payment in full has been received. We do not accept partial payments.
- Any change to the order after it's placed is subject to approval by Hacienda Lights and Iron.
- Since we manufacture each piece by hand at the time of ordering, delivery is 4-6 weeks. Please call if you require a specific time frame.
- All of our products are done by hand. Small variations in size, form or color may occur that add to the character of the piece.
- Although we powder coat all of our exterior pieces for extra protection, we cannot offer a guaranty against rust. Maintenance and geographical location will affect the life of the product.
- If you need a paint sample of any of our finishes please email us and we will be happy to send you one.
- If you need a custom color we can work with you to match your needs.