Shipping and Returns
Most orders will be shipped by UPS, Fed EX Ground Service, or Freight Carrier at a rate to be determined after order has been packed and weighed. Total costs for shipping vary from 10%-20% of the total of the order. Clients will be notified of the exact shipping cost at the time that their order is packed and weighed.
Since most of our products are as fragile as they are heavy, they require special packaging that we
include free of charge to our clients. Each fixture is packed by hand using the best material available to protect our designs.
Shipping cost is determined by a third-party freight company after the order has been packed and weighed. Shipping charges and balances on the order must be paid in full before delivery can be scheduled.
Hacienda Lights and Iron is not responsible for delays caused by either the Freight Company selected, UPS, or FedEx. Shipping and freight companies are completely independent from Hacienda Lights and Iron which means that we have no control over freight or shipping company schedules.
If the client is not available to receive the order when freight or shipping company intends to make the delivery and the order is returned or incurs a storage fee, Hacienda Lights and Iron is not responsible for the costs.
Hacienda Lights and Iron will keep your order in our warehouse for 7 days. After that time, a storage fee of $40.00 per pallet/box will be charged.
If your light fixture or accessory is defective in material or workmanship, we will repair or replace it with exactly the same design. No other returns will be accepted.
All merchandise to be returned must be packed in the original packaging. If this is not available, the customer is responsible for packing items to be returned in the same manner that the order was received. Hacienda Lights and Iron is not responsible for packaging cost and will not accept merchandise that was damaged in transit due to poor packaging.